Warranty Policy
We at TRUSTY PET SUPPLIES LIMITED guarantee the caliber of our goods. Your rights with regard to damaged or defective products bought from https://trustypet.shop are described in this policy.
1. Coverage under Warranty
For all eligible products, we provide a standard 30-day warranty. This guarantee includes:
Manufacturing flaws
Items that were damaged during transportation
Defective parts that aren't the result of abuse or neglect
We will give you a replacement or a complete refund at no extra cost if an item is damaged or defective when it arrives.
2. What Is Not Included
This warranty excludes:
Typical deterioration
Damage brought on by abuse, carelessness, or inappropriate use
Customer-modified or altered products
Items returned after the 30-day warranty period
3. Guarantee Duration
After the date of delivery, the warranty is in effect for 30 days.
When you receive your items, please check them over and report any problems as soon as possible.
4. How to File a Claim Under a Warranty
Please contact us at 📧 contact@trustypet.shop 📞 +44 824 657 9344 to submit a warranty claim.
Add the following information:
The number of your order
A concise explanation of the problem
Images or videos (if any)
After receiving your request, we strive to resolve warranty claims in 5–7 business days.
📬 How to Return Defective Items
We might occasionally ask you to send back the faulty item so we can inspect it. For authorized warranty cases within the UK, we will pay for all return shipping expenses.
Reach Out to Us
TRUSTY PET SUPPLIES LIMITED 16 Station Road, Mickleover, Derby, Derbyshire, UK, DE3 9GH 📧 contact@trustypet.shop 📞 +44 824 657 9344