Frequently Asked Questions (FAQs) š¦ 1. What is the duration of delivery?
Orders normally arrive within 1ā3 business days, and shipping is free within the United Kingdom. Orders are processed Monday through Friday in a day.
šø 2. Is shipping actually free?
Indeed! Anywhere in the UK, we offer 100% free shipping on all orders with no minimum purchase amount.
š 3. How do you handle returns?
Items may be returned within ninety days of delivery. Items need to be in their original packaging and unopened.
Just send us an email at contact@trustypet.shop to initiate a return.
š³ 4. Which payment options are accepted?
PayPal is currently accepted for a quick and safe checkout.
š 5. Do you offer items for every kind of pet?
Indeed! We have items for cats, dogs, and other small animals. We constantly broaden our selection in response to consumer demand.
š 6. Can I change or cancel my order once I've placed it?
After placing your order, please get in touch with us as soon as you can. We'll try our best to adjust or cancel your order if it hasn't been shipped yet.
š¦ 7. What happens if my item is delivered broken or in error?
Within seven days of delivery, send us a message with pictures and your order number if your order is damaged or incorrect. You won't be charged for a replacement or a complete refund.
š 8. How secure is my payment and personal information?
Of course. PayPal securely processes all transactions, and our Privacy Policy protects your data. Your payment details are never stored by us.
š 9. How can I get in touch with customer support?
We can be reached at any time at: š§ contact@trustypet.shop š +44 824 657 9344