Billing Policy
This billing policy describes how https://trustypet.shop handles and processes transactions. You accept the following terms by placing an order with us.
1. Methods of Payment
At the moment, we accept:
PayPal
At the time of checkout, PayPal securely processes all payments.
Your credit or debit card information is not stored or accessed by us.
2. Order Verification & Billing
Following a successful payment, you will receive an email confirming your order.
Your supplied email address will receive a comprehensive invoice.
To receive crucial order and billing updates, make sure your email address is correct.
3. Cost & Taxes
Every price on our website is expressed in GBP (£).
Unless otherwise indicated, prices include applicable UK taxes (VAT).
There are no additional fees at checkout, and shipping is free within the UK.
4. Inaccurate Billing
If you think there was an unauthorized charge or billing error:
Get in touch with us right now at contact@trustypet.shop.
We'll look into it and fix any errors as soon as possible.
5. Problems or Refusals with Payment
In the event that your payment is rejected:
We won't process or ship any orders.
You can try the transaction again with a working PayPal account.
6. Cancellation of Order
Orders that are not successfully paid for cannot be billed or shipped.
Please get in touch with us right away if you want to cancel a paid order. We can provide a refund if the order hasn't shipped yet.
📬 Reach Out to Us
For inquiries about billing, please get in touch with:
The address is 16 Station Road, Mickleover, Derby, Derbyshire, United Kingdom, DE3 9GH. The phone number is +44 824 657 9344. The email address is contact@trustypet.shop.